Realsmart Help
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Account
Switch theme (light / dark / system)
View your profile
Data
API — connect systems to your school's MIS data
Classroom parents — guardian provisioning
Cohort import
Export data
Import users and cohorts
Password import
End Of Year
End of term Classroom options
End-of-term tidy-up
Resuming sync for the new year
Stale orphan review
The provisioning window and the freeze
What happens at end of term
Sites
Add a parent notice
Admin audit trail — who changed what
Advanced Smart Blocks
Custom Classes
Glossary
How to Clear Your Browser Cache
MAT Multisite
MAT Nav Menus
Notifications (the bell)
Password settings
Roles and permissions
Smart Arbor Statistics
Smart Attendance
Smart Behaviour
Smart Content Slider
Smart Countdown Timer
Smart Helper
Smart Media Logs
Smart Notices
Smart Parents Evening
Smart Parents settings
Smart School Directory
Smart Stats
Smart Timetable
Smart Visibility
Smart WP Calendar
Smart XP Snapshot
Staff Vacancies
The new admin area, reporting a bug, and switching between v1 and v2
Using filters
Using global search
What's new in the admin
Groups
Add a user to a group
Bulk actions on groups
Bulk add users to a group
Create a group
Group membership options — lock, Classroom, Google role
Remove a user from a group
Mat
Admin permissions — who can access which schools
App defaults — set Launchpad apps for the whole trust
Apply sync settings across the trust
Find a user across schools
MAT overview dashboard
Merge duplicate user accounts
Merge history and undo
Shared Google domain trusts (trust-level authority)
Switch school context
Trace a user's activity across the trust
Understanding MAT mode and school context
Platform
Beacon access — enable Beacon per trust and school, and choose tenancy
Platform apps — turn Explore and Beacon on or off for everyone
SmartLogin SPs — manage SAML service providers
Term dates — every school's provisioning window, resume date and Classroom option
Username policies — build a custom username format for a school or trust
Vibe access — enable Vibe per trust and school
Provisioning
How the sync engine (realsmart-provisioning) works
Sync
Active Directory password updates
Active Directory settings
AD advanced settings
Apple operations
Apple School Manager settings
Enable or disable sync services
Google Calendar timetable sync
Google Classroom settings
Google group settings
Google OU settings
Google Workspace settings
How group, cohort and house names are formatted from the MIS
How syncing works
Import pending mentors
Import pre-admission students
Microsoft Entra settings
Onboard a school that already has a Google setup
Preview a sync before going live
Preview the Active Directory export
Preview the Apple export
Provision subjects as groups
Recent activity — what's been happening
See what's coming from your MIS (MIS sync preview)
Set up Active Directory sync
Test connection / Test permissions
Trigger a manual sync
Understanding and actioning sync errors
User not syncing — troubleshooting
View sync status and logs
Users
Bulk actions on users
Create a user
Customise columns
Edit a user
Filter and search users
Move users between schools
QR code login
Reduced admin access — control what an admin can do
Rename a user (change username and email)
Require MFA for staff and students
Reset passwords
User roles explained
User statuses
Users pending suspension