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Guides for the Realsmart tools your school uses. Written by the support team that answers your emails.
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Updated 6 November 2026Account
4Content-publishing
18Data
8
API — connect systems to your school's MIS data
Classroom courses — created dates, bulk status and deleting from Google
Classroom parents — guardian provisioning
All 8 guides →
End-of-year
3
It's September — why aren't new users, classes, Classrooms or timetables showing yet?
Keep Year 11 and Year 13 leavers' accounts active for results day, UCAS and clearing
Release early accounts during the freeze
All 3 guides →
End Of Year
6General
22
Acceptable use policy at sign-in
Add and manage your school's own apps
Choose who counts as teaching staff (teaching and non-teaching staff groups)
All 22 guides →
Groups
16
A teacher is missing from a Google Classroom (or no classroom was created for them)
Add a teacher to a Google Classroom — one class or many
Add a user to a group
All 16 guides →
Mat
21
Admin permissions — who can access which schools
App defaults — set Launchpad apps for the whole trust
Apply sync settings across the trust
All 21 guides →
Provisioning
2
How the sync engine (realsmart-provisioning) works
The nightly Google group sync — record, change, record, check
All 2 guides →