Users

Bulk actions on users 5 min read Apply an action to many users at once without editing them one by one. You can act on selected users or on everyone matching the current filters. Before you start You must be an admin for the current school. Some actions... Create a user 4 min read Add a single new person to the current school. Once created, the user is available to add to groups and will be included in the next sync to connected platforms (Google Workspace, Entra, Active Directory). Before you sta... Customise columns 2 min read The Users list lets you choose which columns are visible. Your column selection is saved per school. Before you start You must be an admin for the current school. Column settings are saved per school, so you can have dif... Edit a user 12 min read The user edit page is the central place for everything to do with one person — their details, how they sign in (password, 2FA, login times), group memberships, guardians, sync logs, and classroom data. Before you start Y... Filter and search users 3 min read The Users page has built-in filtering and sorting so you can find exactly who you need without scrolling through a long list. Before you start You must be an admin for the current school. You must be in a specific school... Move users between schools 3 min read Use Move users to transfer one or more users to another school in the trust — for example staff moving between academies, or setting people up at their new school ahead of time. You can select several users and move them... QR code login 4 min read QR code login lets a pupil sign in without typing a username or password: they present their personal QR code to the webcam on the sign-in screen, and it logs them straight in. It's aimed mainly at younger pupils who can... Reduced admin access — control what an admin can do 3 min read Not every admin needs to run syncs, change platform settings or export data. The Access tab on an admin user lets you set exactly what they can do — from full access down to a reduced day-to-day set — and everything in b... Rename a user (change username and email) 3 min read Usernames are locked after creation — the ordinary user edit page won't change them, because a username is also the user's email address and changing it ripples through Google Workspace and Microsoft Entra. The Rename us... Require MFA for staff and students 4 min read You can require multi-factor authentication (MFA) at sign-in with two independent, school-wide settings — one for staff, one for students. They work the same way and share the exact same mechanism; the only difference is... Reset passwords 7 min read You can reset a single user's password from their profile, or reset passwords for a group of users at once from the Reset passwords page. If your school uses QR code login, the same page also lets you print or replace le... User roles explained 3 min read Every user in ADAdmin has one of six roles: Admin, Mentor, Learner, Observer, Governor, or Ofsted. The role controls what the person can see and do in ADAdmin and affects how their account is treated by connected platfor... User statuses 5 min read Every user has a status that controls their state in ADAdmin and in connected platforms (Google Workspace, Entra, Active Directory). Separately, every user also has an independent Protected (Smartsync) setting — see Smar... Users pending suspension 4 min read When a user is no longer found in your MIS import, they are flagged for suspension rather than suspended straight away. The dashboard shows these users in a Users pending suspension panel so you can review them — it's a...