Sync

Active Directory password updates 2 min read When password sync is on, password changes made in Realsmart are queued for the Active Directory connector to apply on-prem, and the connector can also capture changes users make in AD and feed them back, so a user's acc... Active Directory settings 9 min read Once the connector is installed (see Set up Active Directory sync), these settings decide how it builds and places accounts in your Active Directory — which domain, where each type of user goes, how names are formatted,... AD advanced settings 2 min read Most Active Directory configuration lives on the main Active Directory settings page. This advanced page holds two things that need their own editors: exclusions and AD attribute mappings. They feed the same connector, s... Apple operations 2 min read This is where you actually build and send the Apple School Manager export. The credentials and format come from Apple School Manager settings; this page uses them to test the connection, generate the export files, and up... Apple School Manager settings 5 min read Apple School Manager (ASM) sync works by exporting your roster as a set of CSV files and uploading them to Apple over SFTP (a secure file transfer). These settings hold the SFTP connection details Apple gives you, the ex... Enable or disable sync services 3 min read The Sync services tab of School settings is the master on/off switch for each integration — Google Workspace, Microsoft Entra, Active Directory and Apple School Manager. It answers "is this service on for this school?".... Google Calendar timetable sync 4 min read Calendar sync gives each person a "rs - … Timetable" calendar in Google, filled with their timetabled lessons from the MIS and kept in sync nightly. Only lessons that changed are touched — a quiet timetable costs nothing... Google Classroom settings 5 min read This page controls how Realsmart provisions Google Classroom for the school — whether it runs at all, who inherits a class when its owner leaves, and what happens to classes between school years. It's one of the Google W... Google group settings 2 min read This is the Groups sub-area of Google Workspace settings. Today it holds one school-wide setting — the default mentor Google membership — and points you to where the per-group Google group controls live. Before you start... Google OU settings 3 min read In Google Workspace, every account lives in an organisation unit (OU) — a folder-like path that decides which policies and apps apply to that user. This page controls where Realsmart places each of your users in that str... Google Workspace settings 8 min read Google Workspace settings connect a school to its Google domain and control what Realsmart provisions there. They live under Google Workspace in the sidebar, split into four sub-areas so each setting has one clear home:... How group, cohort and house names are formatted from the MIS 4 min read When the sync imports your school from the MIS (via Wonde), it turns each class, group, cohort, house, year group and registration group into a safe group name — one that Google Workspace and Active Directory will accept... How syncing works 3 min read ADAdmin manages your school's users and groups, but those users also need accounts in the platforms your school uses — Google Workspace, Microsoft Entra ID (Microsoft 365), Active Directory, and Apple School Manager. Syn... Import pending mentors 3 min read Pending mentors is the staff equivalent of pre-admission. Just as pre-admission pulls in accepted students before they enrol, this pulls in members of staff before they officially start — so you can set them up, add them... Import pre-admission students 11 min read Pre-admission (pre-enrolment) students are future joiners held in your MIS who haven't been formally placed yet. Enabling pre-admission tells the sync to pull these students so you can set their accounts up ahead of time... Microsoft Entra settings 11 min read Microsoft Entra (formerly Azure AD) is what backs Microsoft 365. These settings connect a school to its Microsoft tenant and control what Realsmart provisions there — accounts, groups and administrative units. Turning En... Onboard a school that already has a Google setup 3 min read A school joining from another provider usually already has Google users, groups and Classrooms — live, in daily use, under the previous provider's naming. If our sync ran naively it wouldn't recognise them and would crea... Preview a sync before going live 3 min read Turning a sync on for the first time — pointing it at your live Google Workspace — is the scariest moment in setup. Preview mode removes the fear: the sync is on, it runs its real logic against your real data, but instea... Preview the Active Directory export 3 min read Before the connector runs — or whenever you want to check your settings are doing what you expect — the preview export shows the exact rows the Active Directory connector will produce for your school, built from the same... Preview the Apple export 2 min read Before you upload anything to Apple School Manager, the preview lets you look at exactly what the export contains. It shows each CSV the last export produced — students.csv, staff.csv, classes.csv, courses.csv, rosters.c... Provision subjects as groups 5 min read Provision Subjects turns each subject in your MIS into its own Realsmart group — named subject-<name> (for example subject-religious-education) — and fills it with that subject's teachers. Once it's on, those groups sync... Recent activity — what's been happening 2 min read Recent activity is a calm, readable feed of what's been happening across your school over the last couple of weeks — the kind of thing to skim over morning coffee to stay oriented. It reads the same information as the Lo... See what's coming from your MIS (MIS sync preview) 2 min read Your MIS (via Wonde) is the head of the chain — every user, group and classroom downstream is built from what it sends. MIS sync preview answers the question that comes before all the others: what does my school's data a... Set up Active Directory sync 3 min read On-prem Active Directory works differently from Google and Entra. Instead of Realsmart reaching out to a cloud service, you install a small connector app on a Windows Server at your school. That app pulls the user data R... Test connection / Test permissions 4 min read Before you trust a school's Google Workspace or Microsoft Entra sync — or when something looks wrong — Test connection and Test permissions answer the question directly, using the exact credentials and environment the re... Trigger a manual sync 3 min read ADAdmin syncs to connected platforms automatically on a schedule. For urgent changes — a new starter who needs access immediately, or a fix that must propagate quickly — you can trigger a sync manually. Quick run (Sync s... Understanding and actioning sync errors 6 min read The Sync status page and the Logs page both group identical failures into one cause — "Add to classroom ×48 — permission denied" — so you triage causes, not individual rows. Both surfaces read the same grouping, so they... User not syncing — troubleshooting 5 min read Use this guide when a user exists in ADAdmin but is not appearing (or is appearing incorrectly) in a connected platform such as Google Workspace or Microsoft Entra. First: is your cloud sync paused? Check this before any... View sync status and logs 11 min read The Sync status page tells you honestly what the last sync actually did — leading with what worked — and lets you act on any problems right there, without leaving the page. Problems are counted as causes, not occurrences...