Sync

Active Directory password updates 3 min read When password sync is on, password changes made in Realsmart are queued for the Active Directory connector to apply on-prem, so a user's accounts stay in step. This page is a read-only log of those changes for the school... Active Directory settings 10 min read Once the connector is installed (see Set up Active Directory sync), these settings decide how it builds and places accounts in your Active Directory — which domain, where each type of user goes, how names are formatted,... AD advanced settings 4 min read Most Active Directory configuration lives on the main Active Directory settings page. This advanced page holds two things that need their own editors: exclusions and AD attribute mappings. They feed the same connector, s... Add the school's Google calendars to Coming up 2 min read The School calendar widget shows pupils and staff events from up to five of the school's shared Google calendars — school events, sport, trips — for the next 14 days, in Coming up. You choose the calendars on Google Work... Apple operations 4 min read This is where you actually build and send the Apple School Manager export. The credentials and format come from Apple School Manager settings; this page uses them to test the connection, generate the export files, and up... Apple School Manager settings 6 min read Apple School Manager (ASM) sync works by exporting your roster as a set of CSV files and uploading them to Apple over SFTP (a secure file transfer). These settings hold the SFTP connection details Apple gives you, the ex... Class Teams with Assignments (Microsoft Teams for Education) 8 min read Turn it on In the left sidebar under Platforms, open Entra sync and select Settings. In the Provisioning section, check Sync groups is on. Class Teams are made as part of the group sync, so while it's off they aren't mad... Cloud sync is paused — what happens to my changes 7 min read Once a year, usually from mid-July until the start of the new term, your school's cloud sync pauses. During that period Realsmart stops sending changes to Google Workspace and Microsoft Entra. You'll see a banner saying... Enable or disable sync services 5 min read The Sync services tab of School settings is the master on/off switch for your MIS and for each integration — Google Workspace, Microsoft Entra, Active Directory and Apple School Manager. It answers "is this service on fo... Entra sync issues 12 min read The Entra sync runs every morning (06:00, Sunday to Friday) and writes down everything it does. When something goes wrong — a person it couldn't create, a group it couldn't update, Microsoft turning the connection down —... Exchange Online app registration (group email addresses) 9 min read By default, a group the Entra sync creates has an email address ending in …@yourtenant.onmicrosoft.com. This guide sets things up so groups get addresses on your own domain instead — for example [email protected].... Get pupil and staff photos from the MIS into Realsmart and Google 3 min read Realsmart can copy the photos your MIS holds onto each person's Realsmart profile picture and their Google account photo, so staff see real faces in Realsmart, Gmail and Google Classroom. You can turn it on for pupils, f... Google Calendar timetable sync 8 min read Calendar sync gives each person a "rs - … Timetable" calendar in Google, filled with their timetabled lessons from the MIS and kept in sync overnight (every day except Saturday). Only lessons that changed are touched — a... Google Classroom settings 10 min read This page controls how Realsmart provisions Google Classroom for the school — whether it runs at all, who inherits a class when its owner leaves, and what happens to classes between school years. It's one of the Google W... Google group settings 3 min read This is the Groups sub-area of Google Workspace settings (the page is titled Google groups). Today it holds one school-wide setting — the default mentor Google membership — and points you to where the per-group Google gr... Google OU settings 4 min read In Google Workspace, every account lives in an organisation unit (OU) — a folder-like path that decides which policies and apps apply to that user. This page controls where Realsmart places each of your users in that str... Google Workspace settings 12 min read Google Workspace settings connect a school to its Google domain and control what Realsmart provisions there. They live under Google Workspace in the sidebar, split into sub-areas so each setting has one clear home: Setti... Group addresses in use 3 min read Every Google group has an email address, and in Google that address can only belong to one thing. If something else already uses it, Google refuses to create the group — and then refuses every attempt to add a person to... How group, cohort and house names are formatted from the MIS 4 min read When the sync imports your school from the MIS (via Wonde), it turns each class, group, cohort, house, year group and registration group into a safe group name — one that Google Workspace and Active Directory will accept... How syncing works 7 min read ADAdmin manages your school's users and groups, but those users also need accounts in the platforms your school uses — Google Workspace, Microsoft Entra ID (Microsoft 365), Active Directory, and Apple School Manager. Syn... Import pending mentors 6 min read Pending mentors is the staff equivalent of pre-admission. Just as pre-admission lets you bring in pupils before they enrol, this pulls in members of staff before they officially start — so you can set them up, add them t... Import pre-admission students 15 min read Pre-admission (pre-enrolment) students are future joiners held in your MIS who haven't been formally placed yet. Switching pre-admission on lets you see these applicants in Realsmart and choose the ones you want set up a... Launchpad widgets (Google Classroom, Calendar and Gmail) 14 min read Seven widgets bring Google onto your school's launchpad. From Google Classroom: Due work (pupils): their own work due in the next 7 days, work that's missing (past its due date and not handed in, from the last 30 days),... Launchpad widgets (Microsoft 365 — Outlook and Teams) 12 min read Six widgets bring Microsoft 365 onto your school's launchpad. From Outlook (calendar and email): My calendar (staff, and pupils if you choose): their own Outlook calendar for today and tomorrow, alongside their timetable... Licence rules for groups and people 5 min read By default the Entra sync gives every student one licence and every member of staff another — see Microsoft 365 licences. Licence rules are the advanced option for when that's not enough: give a group a different licence... Microsoft 365 licences 10 min read A Microsoft 365 account with no licence can sign in, but has no mailbox, Teams or Office apps. The Entra sync can give everyone the right licence for you: you choose one licence for students and one for staff, and each t... Microsoft Entra settings 14 min read Microsoft Entra (formerly Azure AD) is what backs Microsoft 365. These settings connect a school to its Microsoft tenant and control what Realsmart provisions there — accounts, groups, administrative units and Microsoft... Onboard a school that already has a Google setup 5 min read A school joining from another provider usually already has Google users, groups and Classrooms — live, in daily use, under the previous provider's naming. If our sync ran naively it wouldn't recognise them and would crea... Preview a sync before going live 4 min read Turning a sync on for the first time — pointing it at your live Google Workspace — is the scariest moment of setup. Preview mode removes the fear: the sync is on, it runs its real logic against your real data, but instea... Preview the Active Directory export 4 min read Before the connector runs — or whenever you want to check your settings are doing what you expect — the preview export shows the exact rows the Active Directory connector will produce for your school, built from the same... Preview the Apple export 3 min read Before you upload anything to Apple School Manager, the preview lets you look at exactly what the export contains. In the sidebar it's Apple sync → Preview CSVs (the page is called Apple preview CSVs; you need permission... Profile details in Entra 2 min read The Profile details section of Microsoft Entra settings puts details from your MIS on each person's Microsoft account, so Outlook and Teams profile cards show them, staff directories can search them, and you can build dy... Provision subjects as groups 8 min read Provision Subjects turns each subject in your MIS into its own Realsmart group — named subject-<name> (for example subject-religious-education) — and fills it with that subject's teachers. Once it's on, those groups sync... Provisioning runs, the sync queue and the schedule 4 min read Three pages under Sync status show the provisioning service at work: Provisioning runs (what has run), Queue (what is waiting or running now) and Schedule (when each main task runs next). They need the View sync status p... Reactivate last year's classrooms 4 min read Every active group keeps a record of its previous Google Classroom — last year's course. Over the summer freeze those classrooms are usually archived (students lose access), and while the school's provisioning window is... Realsmart paused some changes to keep your groups safe 7 min read Most nights a sync makes small changes: a few people join or leave a group. Sometimes the data in Realsmart changes so much in one go that the next sync would make a change far bigger than usual — for example, taking tho... Recent activity — what's been happening 3 min read Recent activity is a calm, readable feed of what's been happening across your school over the last couple of weeks — the kind of thing to skim over morning coffee to stay oriented. It reads the same information as the Lo... Search and filter the Logs page 4 min read The Logs page is the detail behind Sync status. It uses the same grouped-error view as the Things to look at panel there, but across a wider window and with more filters — reach for it when you need to search or filter b... See what's coming from your MIS (MIS sync preview) 4 min read Your MIS (via Wonde) is the head of the chain — every user, group and classroom downstream is built from what it sends. MIS sync preview answers the question that comes before all the others: what does my school's data a... Set up Active Directory sync 7 min read On-prem Active Directory works differently from Google and Entra. Instead of Realsmart reaching out to a cloud service, you install a small connector app on a Windows Server at your school. That app pulls the user data R... Set up the Entra app registration (Realsmart Entra Sync) 4 min read Connecting a school to Microsoft Entra needs an app registration in your Microsoft tenant. It's where the Tenant ID, Client ID and Client secret you enter in Microsoft Entra settings come from, and where the Microsoft Gr... Severed classrooms 4 min read A severed classroom is a Google Classroom that is still alive in Google but has lost its link to its group in Realsmart. A past end-of-term fault disconnected some classrooms that were meant to stay active. Teachers can... Single sign-on to Microsoft 365 with SmartLogin 6 min read Single sign-on (SSO) lets your users sign in to Microsoft 365 with the same Realsmart / SmartLogin credentials they already use — no separate Microsoft password to set, forget, or reset. You turn it on by federating each... Sync passwords to Active Directory 6 min read Sync passwords to AD — the toggle in Active Directory settings — makes your on-premise connector apply password changes made in Realsmart to the matching AD account, so a person has one password for both. It needs the co... Teachers of groups 5 min read A Teachers of group is one group per pupil that holds every member of staff who teaches that pupil. Each one is named tof_ followed by the pupil's username — for example tof_jack.walker. They exist so you can reach a pup... Test connection / Test permissions 7 min read Before you trust a school's Google Workspace or Microsoft Entra sync — or when something looks wrong — Test connection and Test permissions answer the question directly, using the exact credentials and environment the re... The Dashboard and Sync centre 7 min read The Dashboard is the top item in the sidebar and the first page you see. For your school it pulls together the things worth knowing at a glance: whether sync is healthy, when your MIS last came in, anything waiting for y... Trigger a manual sync 7 min read ADAdmin syncs to connected platforms automatically on a schedule. For urgent changes — a new starter who needs access immediately, or a fix that must propagate quickly — you can trigger a sync manually. There are two pla... Understanding and actioning sync errors 9 min read The Sync status page and the Logs page both group identical failures into one cause — "Add to classroom ×48 — permission denied" — so you triage causes, not individual rows. Both surfaces read the same grouping, so they... User not syncing — troubleshooting 8 min read Use this guide when a user exists in ADAdmin but isn't appearing, or is appearing incorrectly, in a connected platform such as Google Workspace or Microsoft Entra. It also covers someone who is in your MIS but hasn't com... View sync status and logs 12 min read The Sync status page tells you honestly what the last sync actually did — leading with what worked — and lets you act on any problems right there, without leaving the page. Problems are counted as causes, not occurrences... What each option on School settings → Sync does 7 min read The Sync tab of School settings decides what your MIS sync brings into Realsmart, and how long Realsmart keeps accounts after people leave. This page explains each option in the MIS & provisioning card, and what changes... What the Google launchpad widgets keep from Classroom, Calendar and Gmail, and how up to date they are 2 min read The Google launchpad widgets only ever read Google (Cover access aside, which adds and removes co-teachers). This page sets out what they read and keep, and how often each one refreshes. How up to date the widgets are Th... What the Microsoft 365 widgets can read 4 min read In step 1 of the Microsoft 365 widgets you choose which mailboxes the access covers. Your Exchange administrator then grants Realsmart's Mailbox app read access over exactly that scope, and Exchange refuses everything ou...