Move users between schools

In the left sidebar, open Users (under Users & Groups) and select Move users. Type at least two letters of a name or username in the search box, and tick everyone who's moving (the box shows up to 20 matches at a time, and your ticks are kept as you search again). The count shows how many are selected. Select Choose destination to go on.

You need admin access to more than one school, with the Manage users & groups permission. If you only look after one school, the page refuses with "Moving users needs access to more than one school."

• Destination school — any school you're authorised for (choose it in the Choose a school… box).
• Old address — Keep the old address as an alias or Free the old address (only applies where the email actually changes).
• Remove them from their old school's groups (recommended) — ticked by default: the movers are removed from their old school's groups, so they stop appearing in those Google group emails. Only groups at the old school are removed.

Then select Continue to preview.

Each user gets their own card showing: source → destination, the exact email outcome (changed with the alias decision, or unchanged), how many old-school groups they leave, and any Classrooms they still own at the old school (these keep working — same account — and can be reassigned from Groups when ready). Anyone whose move would collide (username already taken at the destination) is flagged in red and can be left out with Exclude.

Avoiding a duplicate later — the MIS ID box. The destination school's MIS feed matches people by their MIS ID at that school. A moved-in user doesn't have one yet, so a later MIS sync may create a duplicate account for them. If you know the person's MIS ID at the destination, enter it in MIS ID at the destination (optional — prevents a duplicate) — the feed will then recognise them and no duplicate is created. If you leave it blank, their old MIS ID is cleared (it belonged to the old school), so watch for a duplicate after the next MIS sync and resolve it with Merge users.

Select Confirm move (N) and confirm the dialog ("Move N user(s) to …? Accounts are renamed in place where the email changes; each user is processed independently."). Each user is queued independently, account first, records after — if one user's account rename can't complete, only that user is held (with the reason in their Logs); the rest of the batch proceeds. The page then says "N move(s) queued". Moves usually complete within a few minutes.

To check a move, open the person's Logs tab: a successful move reads "Identity change complete: …", and a held one reads "Identity change HELD for …" followed by the reason.

Other things a move changes: the person's guardians' school follows them, a Website admin tick is removed (tick it again at the new school if they need it — see Let someone manage the school website), and Classrooms they own stay with them.