Find a user across schools
Find a user across schools
The Find a user page lets you search for any person across all schools in your trust from a single screen. This is a MAT-level admin feature — it is not available to learners.
Before you start
- You must be in MAT mode (All schools selected). See Switch school context.
Steps
Step 1 — Open Find a user {#step-1}
In the left sidebar (MAT mode), select Find a user.
Step 2 — Enter a search term {#step-2}
Type a name, username, or MIS ID into the search field (at least two characters).
Results appear as you type, grouped by person — not by school. If the same person has an account in more than one school, all of their accounts appear together under one heading.
Step 3 — Review the results {#step-3}
Each group is headed by the person's name. If they have accounts in more than one school, an "In N schools" badge appears next to their name.
Underneath, a table lists every matching account for that person, with one row per school:
- School the account belongs to
- Username
- Role (learner, admin, mentor, etc.)
- Status (Active, Suspended, Deleted, …)
- Activity — a Trace button that jumps to User log trace for that specific account, so you can see its recent activity across the trust.
There is no click-through to a full profile page from this list — selecting a row does nothing on its own; use Trace to investigate activity, or Review / merge (see next step) to act on duplicate accounts.
Step 4 — Review or merge duplicate accounts {#step-4}
When a person has accounts in more than one school (the "In N schools" badge is showing), a Review / merge button appears next to their name. Select it to jump straight into the Merge users tool with those accounts already selected, so you can confirm which is the primary account and combine them.
Troubleshooting
- "I can't see Find a user in the sidebar" — make sure you are in MAT mode (school switcher shows All schools). This feature is not available in per-school mode.
- "No results found" — try a shorter search term (first name only, or first few letters). Check the spelling.
- "I found the wrong person with the same name" — review the school column in that person's row to confirm you have the right account, then use Trace to check their activity before acting.