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Remove a user from a group

3 min read Updated 4 November 2026

You can remove a person from a group either from the group's Members tab or from the user's own edit page.

Before you start

  • You must be an admin with the Manage users & groups permission for the current school.

Method 1 — From the group edit page

Step 1 — Open the group

Select Groups in the sidebar, find the group, and select its name to open it.

Step 2 — Go to the Members tab

Select the Members tab.

Step 3 — Remove the user

Find the person in the list and select the × button on their row.

A confirmation dialog asks Remove this member? Select Confirm. You see Member removed.

To take everyone out at once, select Remove all at the top of the Members list and confirm Remove ALL members from this group? The button only shows while the group has members.

Method 2 — From the user edit page

Step 1 — Open the user's edit page

Open Users in the sidebar (under Users & Groups) and choose Users, find the person, and select their name to open them.

Step 2 — Go to the Memberships tab

Select the Memberships tab.

Step 3 — Remove from a specific group

Find the group in the list and select the × button next to it. The dialog asks Remove from and the group's name — select Confirm. You see Membership removed.

Step 4 — Remove from all groups at once (optional)

Select Remove all (at the top of the list, beside the Add to a group… box) to remove the user from every group in one step. The dialog asks Remove this user from ALL groups? Select Confirm.

Result

The user is removed from the group immediately, and the person and the group are queued for sync straight away. Google Workspace and Microsoft Entra usually follow within a few minutes, and Active Directory at its next connector run — they lose access to any shared drives, groups, or resources associated with that cohort. While cloud sync is paused for the school, the removal is saved in Realsmart now and sent when sync resumes.

If the group has a Google Classroom, a pupil you remove is taken off it in the same push. A teacher usually stays on the classroom until someone removes them in Google Classroom — see Add a teacher to a Google Classroom.

You can see what happened on the group's Logs tab (and the person's Logs tab).

Troubleshooting

  • "It warns that their account belongs to another school you don't manage" — this person's account belongs to a school in your trust that you can't open. You can remove them here, but you won't be able to add them back yourself, so only remove them if they should really leave the group. (People from trust schools you do manage can be removed and added back freely.)
  • "I removed someone from another school but they're still in the Google group" — if they were put in the group directly in Google rather than through Realsmart, Realsmart leaves them alone; remove them in Google. The group's Cloud tab says which applies.
  • "Can I remove someone whose membership is locked?" — yes. The × button is on every row, whether the padlock is open or closed.
  • "Someone I removed has come back" — if your MIS still lists the person in that group, the next MIS import puts them back. Take them out in your MIS too. The group's Logs tab shows when they were added again.
  • "I removed someone from the group but they're still in Google" — give it a few minutes and check the group's Cloud tab (it compares Google with the Members tab). See See who is actually in the group on Google or Entra.
Groups Add a user to a group Groups Bulk actions on groups Groups Bulk add users to a group Groups Create a group