Realsmart Help

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Smart Helper

Contextual help for editors — a floating help button in the WordPress admin that shows relevant articles based on what you are working on.

Overview

Smart Helper (also called the Knowledge Base) adds a help button to the WordPress admin for editors and administrators. Click it and you see articles relevant to the page you are currently editing — pulled from the Realsmart help website at help.realsmart.co.uk.

It is designed to answer "how do I do this?" questions without leaving WordPress or searching through documentation manually.

Getting Set Up

  1. Make sure Smart Helper is turned On on the Smart Plugins dashboard.
  2. Go to Smart Plugins → Smart Helper.
  3. Confirm Show Smart Helper is set to On.
  4. Confirm Automatic updates is set to On (syncs articles daily).
  5. Click Save Changes.

The help button appears automatically for users who can edit pages.

Features

Help widget

Where to find it: Visible in the bottom corner of the WordPress admin while editing

The floating help button shows articles matched to your current admin screen. Articles are synced from help.realsmart.co.uk.

Settings

Where to find it: Smart Plugins → Smart Helper

Setting What it does Default Recommended
Show Smart Helper Display the help button for editors On Leave on
Automatic updates Sync articles from help.realsmart.co.uk daily On Leave on

The settings page also shows sync status and lets Realsmart administrators trigger a manual article sync.

Common Tasks

Using Smart Helper while editing a page

  1. Open any page or post for editing.
  2. Look for the help button in the bottom corner of the screen.
  3. Click it to see relevant articles.
  4. Click an article to read it.

Disabling Smart Helper temporarily

  1. Go to Smart Plugins → Smart Helper.
  2. Set Show Smart Helper to Off.
  3. Save.

Tips & Best Practice

  • Smart Helper is most useful for new editors learning the system — keep it enabled.
  • Articles update automatically overnight. If a new help article was recently published, it may take up to 24 hours to appear.
  • For issues not covered by Smart Helper, contact [email protected] or visit help.realsmart.co.uk directly.

Troubleshooting

The help button is not visible

Why it happens: Smart Helper may be turned off, or your account may not have permission to edit pages.

How to fix it:

  1. Check Smart Plugins → Smart Helper — confirm Show Smart Helper is On.
  2. Confirm Smart Helper is On on the Smart Plugins dashboard.
  3. Verify your user account has editor or administrator permissions.

Articles are outdated

Why it happens: Automatic sync may be disabled, or the last sync may have failed.

How to fix it:

  1. Go to Smart Plugins → Smart Helper.
  2. Confirm Automatic updates is On.
  3. Ask a Realsmart administrator to run a manual sync from the settings page.

Last updated: 9 July 2026 · Plugin version: 1.5.4 (Realsmart Core)

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